Returns & Refunds

We want you to be happy with your order. This policy explains returns, exchanges, and refunds for [Faith Letters].

1) Returns eligibility

Because many of our items are prepared specifically for each customer (and may include personalized elements), returns may be limited.

Generally returnable (if unused and in original condition):

• Non-personalized, unopened physical items (if applicable)

Generally non-returnable:

• Personalized/custom items (including orders with custom gift messages/personal notes prepared for you)

• Items damaged due to misuse

• Gift cards (if you sell them)

If your local consumer laws require a return/refund right, we will comply.

2) Return window

To request a return, contact  within [14] days of delivery with:

• order number

• reason for the request

• photos (if the item arrived damaged/incorrect)

If approved, we’ll provide return instructions. Items sent back without approval may be refused.

3) Damaged, incorrect, or missing items

If your order arrives damaged, incomplete, or incorrect:

• Email within [48] hours of delivery.

• Include photos of the packaging and the item(s).

We’ll evaluate and, when appropriate, offer a replacement, store credit, or refund.

4) Refunds

If a refund is approved:

• It will be issued to the original payment method.

• Processing time depends on your bank/payment provider (often 3–10 business days).

Shipping fees (if charged) are non-refundable unless the return is due to our error or required by law.

5) Subscription cancellations & refunds

• Canceling a subscription stops future renewals (or future shipments depending on timing).

• Prepaid plans: refunds are typically not provided once the prepaid term has started, except where required by law or if we cannot fulfill.

• If a shipment has already been processed/handed off to the carrier, it may not be refundable.

6) Chargebacks

If you have an issue, please contact us first. Initiating a chargeback without contacting support may delay resolution.