Shipping Policy

1) Processing time

Orders are typically processed within [1–3] business days (excluding weekends and holidays). During peak seasons, processing may take longer.

2) Shipping methods & delivery times

We offer tracked shipping where available. Estimated delivery times are shown at checkout and may vary by destination.

Delivery estimates are not guarantees and can be affected by carrier delays, weather, holidays, or customs.

3) Shipping costs

Shipping fees (if any) are calculated at checkout unless stated otherwise (e.g., free shipping promotions).

4) Tracking

If tracking is available, you’ll receive a tracking link by email once your order ships.

5) Address accuracy

Please ensure the shipping address is correct.

• If an order is returned due to an incorrect/incomplete address, we may require payment of a reshipment fee.

• We are not responsible for orders delivered to an address entered incorrectly at checkout.

6) Lost or stolen packages

If tracking shows “delivered” but you can’t find the package:

• check with household members/neighbors, building reception, and carrier/local post office

• contact us  within [7] days of the delivery scan

We will help you investigate with the carrier. Replacement/refund decisions depend on the carrier investigation outcome and local consumer laws.

7) International shipping (if applicable)

International orders may be subject to import duties/taxes. These charges are the customer’s responsibility unless explicitly stated otherwise. Customs delays can occur.